Frequently Asked Questions

Offshore hosting refers to hosting services located in countries outside your own, typically in jurisdictions with strong privacy laws and less restrictive content policies. MaskHosting operates servers in privacy-friendly locations that offer protection from DMCA takedowns and other content restrictions common in countries like the United States.

Offshore hosting provides several benefits: enhanced privacy protection, DMCA ignored policies, freedom from censorship, protection from local legal issues, and stronger data protection laws. It's ideal for businesses and individuals who prioritize privacy and freedom of expression.

Yes, offshore hosting is completely legal. It's a legitimate service used by businesses and individuals worldwide. However, you are still responsible for ensuring your content complies with local laws and our Acceptable Use Policy. We do not tolerate illegal activities such as child abuse content, terrorism, or criminal activities.

We operate data centers in several privacy-friendly offshore locations including the Netherlands, Romania, and Iceland. These jurisdictions offer strong privacy protections and favorable content policies. You can choose your preferred location when ordering.

DMCA ignored hosting means our servers are located in jurisdictions that don't recognize or enforce DMCA (Digital Millennium Copyright Act) takedown notices. This protects your content from frivolous copyright claims. However, we still respond to valid legal requests from local authorities in our server locations.

Shared hosting accounts are typically activated within 5-15 minutes of payment confirmation. VPS and dedicated servers are usually provisioned within 1-4 hours. You'll receive an email with login details once your service is ready.

Yes! You can upgrade your hosting plan at any time from your client area. The cost difference will be prorated, and you'll only pay for the remaining time on your current billing cycle. Upgrades are processed instantly with no downtime.

Yes! We offer free website migration for our Business shared hosting plan and all VPS/Cloud plans. Our expert team will transfer your websites, databases, and email accounts from your current host with zero downtime. For other plans, migrations are available for a small fee.

We guarantee 99.9% uptime for all hosting services. Our redundant infrastructure, enterprise hardware, and 24/7 monitoring ensure your websites stay online. If we fail to meet this guarantee, you're eligible for service credits.

Yes! We include a free domain registration for one year with our Professional and Business shared hosting plans. You can choose from popular extensions like .com, .net, .org, and many others.

Absolutely! We include free WHOIS privacy protection with all domain registrations. This keeps your personal information (name, address, email, phone) private and protected from spammers and identity thieves.

Yes! Domain transfers are easy and include no downtime. You'll need to unlock your domain at your current registrar and obtain an authorization/EPP code. The transfer process typically completes within 5-7 days, and you get a free year added to your registration.

If your desired domain is unavailable, try different extensions (.net, .org, .io, etc.) or variations of your name. Our domain search tool will suggest available alternatives. You can also use our domain backorder service to be notified if the domain becomes available.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum, Litecoin) for maximum privacy and convenience. All payments are processed securely.

Yes! We offer a 30-day money-back guarantee on all shared hosting plans. If you're not completely satisfied within the first 30 days, we'll provide a full refund, no questions asked. VPS and dedicated servers have a 7-day money-back guarantee.

No! We believe in transparent pricing. The price you see is the price you pay. There are no setup fees, hidden charges, or surprise costs. Domain privacy protection and SSL certificates are included free.

Yes, you can cancel your service at any time from your client area. Monthly plans can be cancelled without penalty. Annual plans can be cancelled, but refunds are subject to our money-back guarantee terms.

All shared hosting plans include cPanel, the industry-standard control panel. It provides an intuitive interface for managing your websites, emails, databases, and more. VPS customers can choose cPanel/WHM or manage their server via command line.

Yes! Free Let's Encrypt SSL certificates are included with all hosting plans. You can install unlimited SSL certificates for all your domains with just one click through cPanel. Premium SSL certificates are also available for purchase.

We support PHP (multiple versions), Python, Node.js, Ruby, and more. For databases, we support MySQL, PostgreSQL, and MongoDB. VPS customers have full control to install any software they need.

Yes! All our hosting plans include enterprise-grade DDoS protection. Our network can mitigate attacks up to 100Gbps, ensuring your websites stay online even during attacks. Advanced DDoS protection is available for high-risk applications.

Shared hosting plans include daily automated backups retained for 30 days. Business plans get hourly backups. VPS customers can configure their own backup schedule or use our managed backup service. All backups can be restored instantly from your control panel.